Meet Our Staff in Metairie, LA
Management
Jared Broussard
Pre-Owned Vehicle Director
Christopher Owen
General Manager
Samuel Radford
Parts Manager
Adam Meyer
New Vehicle Director
Cara Ledet
Service Advisor
Mar 31, 2022
Service staff is always welcoming.
Service staff is always welcoming. Cara in particular gets 5 stars for friendliness and willingness to resolve issues when they arise. Definitely recommend.
Jan 15, 2022
Very pleased with my service. Never have had any issue...
Very pleased with my service. Never have had any issue with the staff. Always satisfied with everyone there. Recommend 10/10
Jan 11, 2022
DO NOT BUY A CAR HERE OR GET YOUR CAR SERVICED HERE ONE...
DO NOT BUY A CAR HERE OR GET YOUR CAR SERVICED HERE ONE OF THE WORST DEALERS IN LOUISIANA. They only care about selling you the car once its sold to you good luck because the customer service is Horrible. So bad I sold my car because the service and customer service was horrible. McDonalds drive thru has better customer service then Hyundai of Metairie. Honestly one of the worst dealers I have ever experienced. Bought a new 2021 Genesis G70 after a month of owning the car developed a leaking trunk. Car was there for over a month. I would call my service advisor Cara Ledet asking for an update and was always sent to voicemail saying I would get a callback and never did. Only time they called was to say the car was ready for pickup. Once I received it back after being fixed the trunk was still leaking water. The second time they kept the car for a month I would call and ask for updates only to be pushed aside to voicemail saying ill get a call back. I never got a call back. The only time they called me was to say they couldn't find the leak. I was so fed up with this dealership I sold my new car after buying it in May 2021 and sold it November 2021.
Jan 10, 2022
I Would definitely recommend this service dept to my...
I Would definitely recommend this service dept to my family and friends . . I am a 100 % satisfied customer
Jan 08, 2022
They quickly addressed all my issues. They ordered the...
They quickly addressed all my issues. They ordered the part and installed it while I waited. I had a couple of cups of hot chocolate and it was time too go. Job well done by the whole team, thank you for always treating me right.
Jared Broussard
Pre-Owned Vehicle Director
Dec 24, 2021
Awesome salrs and service. Need more service techs due...
Awesome salrs and service. Need more service techs due to Hurricane IDA work. 1 mo th to get oil change appt. Where I could wait for under 2 hours.
Dec 16, 2021
The customer service was excellent! The salesman who...
The customer service was excellent! The salesman who assisted us was very patient and helped us to leave with a vehicle that we were pleased with.
Dec 10, 2021
Excellent ! The sale person was very helpful and she...
Excellent ! The sale person was very helpful and she communicated very well with me especially she speak Spanish .
Dec 10, 2021
MR. DAY DAY WAS A VERY NICE MAN TO DALE WITH AN THE LADY...
MR. DAY DAY WAS A VERY NICE MAN TO DALE WITH AN THE LADY WHO I HAD TO SIGN MY PAPER WORK WITH SHE WAS VERY NICE TO FINANCE MAN WAS TO I AM N LOVE WITH HUNDI
Dec 06, 2021
Worst company or business I’ve ever dealt with car was...
Worst company or business I’ve ever dealt with car was there for 40 days and never got completed had to send to another shop. By far worst service I’ve ever dealt with
Jim Braquet
Sales Consultant
Dec 31, 2021
We love our new Tucson! We would recommend the dealership...
We love our new Tucson! We would recommend the dealership to our friends. Happy New Year to our friends at Hyundai of Metairie!
Dec 31, 2021
I have been dealing with this dealership for years and...
I have been dealing with this dealership for years and have never had a bad experience. Jim Braquet is top-notch, personable and caring.
Dec 21, 2021
Not a lot of inventory, but that's the world we live in...
Not a lot of inventory, but that's the world we live in today. Friendly, courteous staff though...👍🏾
Dec 03, 2021
Everything went very smooth.went in and I was helped...
Everything went very smooth.went in and I was helped promply..got my call when ready..all good
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
Tekesha Gray
Finance Manager
Jan 14, 2022
Superior customer service! They were able to meet my...
Superior customer service! They were able to meet my needs and accommodate my availability. My mom was very pleased with her surprise!
Dec 31, 2021
We love our new Tucson! We would recommend the dealership...
We love our new Tucson! We would recommend the dealership to our friends. Happy New Year to our friends at Hyundai of Metairie!
Dec 31, 2021
I have been dealing with this dealership for years and...
I have been dealing with this dealership for years and have never had a bad experience. Jim Braquet is top-notch, personable and caring.
Dec 21, 2021
Not a lot of inventory, but that's the world we live in...
Not a lot of inventory, but that's the world we live in today. Friendly, courteous staff though...👍🏾
Dec 16, 2021
The customer service was excellent! The salesman who...
The customer service was excellent! The salesman who assisted us was very patient and helped us to leave with a vehicle that we were pleased with.
Miguel Marrero
Sales Consultant
Dec 15, 2021
From entering this dealership, we were exceptionally...
From entering this dealership, we were exceptionally impressed. Then Miguel put the icing on the cake. Awesome Service
Dec 01, 2021
Have customer in mind. Sales will work hard so you are...
Have customer in mind. Sales will work hard so you are satisfied. Service department is great.
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
Oct 28, 2021
They are excellent at taking care of there customers....
They are excellent at taking care of there customers. Explain things very well. Thank you
Oct 27, 2021
All the staff that I interacted with truly made sure I...
All the staff that I interacted with truly made sure I was taken care of from start to finish. I was never treated with disrespect and every question I asked was answered throughly and with patience. Every need I had was assessed and everyone double checked to make sure I was satisfied with my purchase before signing my final paperwork.
Greg Offray
Sales Consultant
Jan 10, 2022
Everyone was friendly and knowledgeable. Buying a new car...
Everyone was friendly and knowledgeable. Buying a new car was a really easy and fast experience.
Nov 30, 2021
Hyundai of Metairie is a very friendly dealership. My...
Hyundai of Metairie is a very friendly dealership. My experience over there was awesome. The workers have excellent customer service and they make your experience a great. I would recommend people to go over there and experience that kind of love that they give to their customers.
Oct 27, 2021
Greg is a fabulous saleman. He truly is persuasive. He...
Greg is a fabulous saleman. He truly is persuasive. He knows how to sale. Awesome
Oct 27, 2021
Great staff and the salesman mr Greg is the best of the...
Great staff and the salesman mr Greg is the best of the best. We left happy
Oct 13, 2021
Great salesperson…F&I man was a bully.Would not...
Great salesperson…F&I man was a bully. Would not recommend him to anyone. He was not truthful. Salesperson is why I continued with sales and did not walk out
Christopher Owen
General Manager
May 03, 2022
Parts manager and management poor response with callbacks
Parts manager and management poor response with callbacks after messages were left with receptionist to return calls
Dec 06, 2021
Worst company or business I’ve ever dealt with car was...
Worst company or business I’ve ever dealt with car was there for 40 days and never got completed had to send to another shop. By far worst service I’ve ever dealt with
Nov 19, 2021
My car sat 2wks before they touched it then I gets a...
My car sat 2wks before they touched it then I gets a phone call asking where is my key, key came up missing. I was lied to saying another one will be overnighted. I called to check status left several messages no one returned my call.. I had to borrow my Mother's vehicle to go there to get told my key never made it. THE couldn't tell me anything over the phone they were ignoring my messages. Communication is horrible. My car ended up being there 6wks. After 6wks I picked up my car the very next day my engine light came back on. I brought it back they call me a few hour saying your car ready. Spoke to the service manager he stated the light just needed to be reset after I told them the message from o'riely. That was completely ignored.So I went got my Car. After picking my car up the next day it started leaking green fluid, had to bring back. Car sat for a week. Come to find out the problem was what I stated from the start which was from O'Reilly. So from September to November my car was there. I had a HORRIBLE EXPERIENCE. SO MUCH TO SAY ABOUT THIS EXPERIENCE.
Nov 04, 2021
Friendly, competent and reasonably priced. I always count...
Friendly, competent and reasonably priced. I always count on them to know if I have a problem and if I do, know they will handle it. Thanks Hyundai.
Oct 26, 2021
Cara was amazing the entire staff also, being back up...
Cara was amazing the entire staff also, being back up they had me in and out in no time
Rudy Garza
Sales Consultant
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
Oct 26, 2021
Cara was amazing the entire staff also, being back up...
Cara was amazing the entire staff also, being back up they had me in and out in no time
Sep 22, 2021
Have not use the service center of. Probably won’t. It’s...
Have not use the service center of. Probably won’t. It’s very crowded and not good parking. I bought the new Santa Cruz, they tacked on extra fees and refused to take them off. Paid about $3000 more than what I should have. But I wanted to vehicle so I guess that’s my fault.
Sep 15, 2021
Sales person Rudy is amazing! Everything was so smooth!...
Sales person Rudy is amazing! Everything was so smooth! Very friendly and knowledgeable. Very honest!
Aug 24, 2021
I brought my car in for you guys tell me what’s going on...
I brought my car in for you guys tell me what’s going on with my engine and my car is still broke,Bill $175
Cynthia Rico
Sales Consultant
Dec 10, 2021
Excellent ! The sale person was very helpful and she...
Excellent ! The sale person was very helpful and she communicated very well with me especially she speak Spanish .
Dec 03, 2021
They are great and very friendly. Bought the only 2 cars...
They are great and very friendly. Bought the only 2 cars that i’ve ever bought from them. Very satisfied
Nov 25, 2021
OMG I actually love love everything about my Hyundai Kona...
OMG I actually love love everything about my Hyundai Kona and everyone at Hyundai of Metairie are so friendly and nice. My salesperson Cynthia Rico was the best ever. The entire Hyundai of Metairie people are so friendly. Cynthia Rico was the best in helping me pick out the vehicle for me. I would never own another type of vehicle now I am a Hyundai fan for life. Hyundai of Metairie had me when I drove onto the lot and everyone said hello to me as I was just walking looking and going to the see what vehicle I wanted.
Nov 02, 2021
Cynthia was awesome, straight up and went the distance...
Cynthia was awesome, straight up and went the distance for my needs. Highly recommend for a great car buying experience
Oct 14, 2021
Everyone was very helpful and helped make the purchase...
Everyone was very helpful and helped make the purchase smooth and quick. Cynthia Ricco is the best salesman there and I’m glad she was able to help. She suggested the Venue and I LOVE it.
Samuel Radford
Parts Manager
Dec 06, 2021
Worst company or business I’ve ever dealt with car was...
Worst company or business I’ve ever dealt with car was there for 40 days and never got completed had to send to another shop. By far worst service I’ve ever dealt with
Nov 16, 2021
Great experience. Went there for a service and was out...
Great experience. Went there for a service and was out quick. Great service, great people, Papa Johns
Nov 04, 2021
Friendly, competent and reasonably priced. I always count...
Friendly, competent and reasonably priced. I always count on them to know if I have a problem and if I do, know they will handle it. Thanks Hyundai.
Oct 26, 2021
Cara was amazing the entire staff also, being back up...
Cara was amazing the entire staff also, being back up they had me in and out in no time
Oct 26, 2021
I love to come to this dealership everybody is so nice...
I love to come to this dealership everybody is so nice coming for a long time and I'll keep coming back and I'll keep bringing people to the dealership because I love them
Robert Demers
Sales Consultant
Nov 30, 2021
I highly recommend this dealership. Great service and...
I highly recommend this dealership. Great service and friendly people willing to help make your car buying experience a good one! Ask for Bobby… he is the best!!
Nov 11, 2021
Great! Personnel was very exceptional, friendly, provided...
Great! Personnel was very exceptional, friendly, provided good customer care each time I came to dealership.
Nov 02, 2021
Great experience I love my car! This is my 3rd Hyundai....
Great experience I love my car! This is my 3rd Hyundai. Thank you very much
Oct 28, 2021
They are excellent at taking care of there customers....
They are excellent at taking care of there customers. Explain things very well. Thank you
Oct 26, 2021
Cara was amazing the entire staff also, being back up...
Cara was amazing the entire staff also, being back up they had me in and out in no time
Stephen May
Sales Consultant
Jan 10, 2022
They made turning in a lease and buying a new vehicle a...
They made turning in a lease and buying a new vehicle a very easy and positive experience.
Nov 05, 2021
Checked in for maintenence. 9:15 am completed by 11:15...
Checked in for maintenence. 9:15 am completed by 11:15 am. The service is good.
Oct 27, 2021
Very well organized and great customer service from Jared...
Very well organized and great customer service from Jared Broussard! He was extremely friendly and made me feel great about the purchase!
Aug 27, 2021
Loved the dealership. Love the car. The process was very...
Loved the dealership. Love the car. The process was very straight forward and efficient. The staff was friendly and helpful. We are very pleased with everything
Aug 05, 2021
The experience at this dealership was very nice. Everyone...
The experience at this dealership was very nice. Everyone was very polite, professional and helpful. I would definitely recommend this dealership to others. Thank you
Dean Delamore
Service Advisor
Jan 27, 2022
Thanks to the great and friendly service department...
Thanks to the great and friendly service department staff. Wait time was held to a minimum.
Dec 24, 2021
Awesome salrs and service. Need more service techs due...
Awesome salrs and service. Need more service techs due to Hurricane IDA work. 1 mo th to get oil change appt. Where I could wait for under 2 hours.
Dec 23, 2021
I went in for my first complimentary maintenance on my 1...
I went in for my first complimentary maintenance on my 1 year old car which should have included an oil change and tire rotation. I was told that they do not rotate the tires with the first oil change even though my car manual said otherwise. During this same visit, they replaced the wrong part on my car. I was told that they would order me the correct part and ship it to a dealership closer to my home which never happened. At this point, I have given up with them and will not be returning. Very upsetting since this was my first time stopping by for service.
Dec 06, 2021
Worst company or business I’ve ever dealt with car was...
Worst company or business I’ve ever dealt with car was there for 40 days and never got completed had to send to another shop. By far worst service I’ve ever dealt with
Dec 06, 2021
Dean from service department was great. Very customer...
Dean from service department was great. Very customer oriented, helpful, a d with a great personality
Michael Dede
Product Specialist
Feb 02, 2022
Mr. Michael was very helpful and did not push us to...
Mr. Michael was very helpful and did not push us to purchase a vehicle. He allowed us time to look over the truck and make a decision when we were ready to. Very nice man.
Jan 10, 2022
Very unorganized. Not happy third Hyundai worse service...
Very unorganized. Not happy third Hyundai worse service need to do better with customer service
Dec 16, 2021
The customer service was excellent! The salesman who...
The customer service was excellent! The salesman who assisted us was very patient and helped us to leave with a vehicle that we were pleased with.
Dec 16, 2021
Wonderful sales man named Micheal helped me find the best...
Wonderful sales man named Micheal helped me find the best car for me within my budget and I love the vehicle!
Dec 10, 2021
MR. DAY DAY WAS A VERY NICE MAN TO DALE WITH AN THE LADY...
MR. DAY DAY WAS A VERY NICE MAN TO DALE WITH AN THE LADY WHO I HAD TO SIGN MY PAPER WORK WITH SHE WAS VERY NICE TO FINANCE MAN WAS TO I AM N LOVE WITH HUNDI
Jeremy Bardwell
Technician
Dec 29, 2021
Prompt and thorough service fresh coffee and love the...
Prompt and thorough service fresh coffee and love the text service.Everyone was very friendly and helpful
Dec 24, 2021
Awesome salrs and service. Need more service techs due...
Awesome salrs and service. Need more service techs due to Hurricane IDA work. 1 mo th to get oil change appt. Where I could wait for under 2 hours.
Dec 06, 2021
Service department make customers feel more than special....
Service department make customers feel more than special. Like you are their only customers. Thanks!
Dec 02, 2021
I really appreciate the attentive service, even during...
I really appreciate the attentive service, even during holiday rush! Thanks to all the staff!
Nov 30, 2021
Fast service snd easy access. Very crowded and backed up...
Fast service snd easy access. Very crowded and backed up but very polite. That is all It was first service and oil change so not much to say. Just oil and filter change🥲
Alexandria Martinez
Guest Relations
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
Oct 26, 2021
Cara was amazing the entire staff also, being back up...
Cara was amazing the entire staff also, being back up they had me in and out in no time
Sep 24, 2021
I was very happy with the service we received and was...
I was very happy with the service we received and was treated with love and respect, Ms Katrina was very good and on point, Mr Jackson was very good and patient with us also, we had a great experience and I will most certainly recommend my family and friends to y'all. Thanks to everyone.
Jul 31, 2021
It's always a pleasure when I get my service done with...
It's always a pleasure when I get my service done with hyundai. I even purchase a 21 sonata. Thats how much I love coming there!
Jul 06, 2021
I had a great experience here. The process was smooth and...
I had a great experience here. The process was smooth and easy for getting my car. The financial advisor that I worked with was very down to earth. Thank you Hyundai of metarie.
Jada Williams
Service Cashier
Jan 08, 2022
They quickly addressed all my issues. They ordered the...
They quickly addressed all my issues. They ordered the part and installed it while I waited. I had a couple of cups of hot chocolate and it was time too go. Job well done by the whole team, thank you for always treating me right.
Dec 07, 2021
The service was terrible. I had to wait four days for my...
The service was terrible. I had to wait four days for my car to be looked at and another 6 days before I was able to get a rental car approved through Hyundai. I work across the lake so it was very hard for me to find a ride or borrow someone’s car. After two months of Hyundai having my car to replace the engine I finally get it back only to have more problems. When I got home from picking up my car I noticed that the fan was still running but I didn’t really think anything of it. The next day on my way home from work, my engine overheated message came up on the Causeway bridge! Luckily I was able to make it off the bridge without getting into an accident or the car blowing up on me. I called the service department to let them know what had happened and told them I would bring my car in on Monday morning since it was a Friday evening. When I brought my car on Monday after waiting for over two hours it was discovered that a clamp wasn’t tightened and the coolant was leaking out. I then left and noticed that my car smelled of gas. When I picked up my son from school about 4 hours later the gas smell was so strong so I immediately went back to Hyundai. It was then discovered that the fuel pump was laying on top of the engine!!! Talk about a real danger!! I’m very disappointed in how the service department handled my case and my car still smells of gas but the service manager told me that it would take a while for the gas to burn and the smell to go away.
Dec 07, 2021
Great job! It was a great experience the communication...
Great job! It was a great experience the communication was awesome. Everyone was nice and on fast.
Dec 07, 2021
My car was not serviced while waiting for my key to come...
My car was not serviced while waiting for my key to come in. The car was there for a week and when I returned it still had low tire pressure and the oil was not changed.
Dec 02, 2021
I really appreciate the attentive service, even during...
I really appreciate the attentive service, even during holiday rush! Thanks to all the staff!
Adam Meyer
New Vehicle Director
Dec 06, 2021
Worst company or business I’ve ever dealt with car was...
Worst company or business I’ve ever dealt with car was there for 40 days and never got completed had to send to another shop. By far worst service I’ve ever dealt with
Dec 02, 2021
I was very pleased with my experience at the dealership....
I was very pleased with my experience at the dealership. I found that all of the personnel I interacted with were very professional.
Dec 01, 2021
Have customer in mind. Sales will work hard so you are...
Have customer in mind. Sales will work hard so you are satisfied. Service department is great.
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
Chase Hellbach
Technician
Dec 23, 2021
Your service was great. I usually book my service...
Your service was great. I usually book my service appointment with Carolyn. She always helps with any questions I have. The service was done within the time limit assigned.
Dec 08, 2021
The service was responsible fast and the costumer service...
The service was responsible fast and the costumer service team were very nice. Thank you guys very much
Dec 02, 2021
I really appreciate the attentive service, even during...
I really appreciate the attentive service, even during holiday rush! Thanks to all the staff!
Taylor Vix
Product Specialist
Dec 07, 2021
We were very well informed about our car and service. Our...
We were very well informed about our car and service. Our saleswoman was very good and polite. Thank y’all
Dec 02, 2021
I was very pleased with my experience at the dealership....
I was very pleased with my experience at the dealership. I found that all of the personnel I interacted with were very professional.
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
Orion Crimen
Technician
Dec 29, 2021
I went in for tire repair an I was told that my tire was...
I went in for tire repair an I was told that my tire was not able to be patch are plug that I needed to get a new tire I left their and went to a tire place 2 days it was their that they patch my tire and said that everything was okay that was in October and as of today nothing is wrong with my tire I was disappointed that the dealership try to charger me for something that I didn't need I would never go back there again the service department was very dishonest
Dec 02, 2021
I really appreciate the attentive service, even during...
I really appreciate the attentive service, even during holiday rush! Thanks to all the staff!
Eric Jackson
Product Specialist
Jan 24, 2022
Very unprofessional and not helpful at all. Was on the...
Very unprofessional and not helpful at all. Was on the phone booking a flight while my appointment was going on and did not show any interest whatsoever. Would not recommend.
Dec 22, 2021
Eric was a very nice sales person. Professional and...
Eric was a very nice sales person. Professional and helpful without being pushy or off putting.
Danny Trimino
Parts Advisor
Jan 08, 2022
They quickly addressed all my issues. They ordered the...
They quickly addressed all my issues. They ordered the part and installed it while I waited. I had a couple of cups of hot chocolate and it was time too go. Job well done by the whole team, thank you for always treating me right.
Dec 24, 2021
Awesome salrs and service. Need more service techs due...
Awesome salrs and service. Need more service techs due to Hurricane IDA work. 1 mo th to get oil change appt. Where I could wait for under 2 hours.
Brittney Weaver
Product Specialist
Jan 14, 2022
Superior customer service! They were able to meet my...
Superior customer service! They were able to meet my needs and accommodate my availability. My mom was very pleased with her surprise!
Dec 06, 2021
You all made the experience easy for my daughter who...
You all made the experience easy for my daughter who bought her car without a co-signer. Thanks
Moira Bourgeois
Client Care Representative
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
John Gonzales
Technician
Dec 02, 2021
I really appreciate the attentive service, even during...
I really appreciate the attentive service, even during holiday rush! Thanks to all the staff!
Chris Pitts
Technician
Dec 31, 2021
No no co co no no no no no no no no no no comment...
No no co co no no no no no no no no no no comment
Eric Schnieder
Technician
Jan 10, 2022
I Would definitely recommend this service dept to my...
I Would definitely recommend this service dept to my family and friends . . I am a 100 % satisfied customer
Steven Tumminello
Technician
Dec 02, 2021
I really appreciate the attentive service, even during...
I really appreciate the attentive service, even during holiday rush! Thanks to all the staff!
Sales
Jim Braquet
Sales Consultant
Miguel Marrero
Sales Consultant
Greg Offray
Sales Consultant
Rudy Garza
Sales Consultant
Cynthia Rico
Sales Consultant
Robert Demers
Sales Consultant
Stephen May
Sales Consultant
Michael Dede
Product Specialist
Alexandria Martinez
Guest Relations
Taylor Vix
Product Specialist
Eric Jackson
Product Specialist
Brittney Weaver
Product Specialist
Moira Bourgeois
Client Care Representative
Cara Ledet
Service Advisor
Mar 31, 2022
Service staff is always welcoming.
Service staff is always welcoming. Cara in particular gets 5 stars for friendliness and willingness to resolve issues when they arise. Definitely recommend.
Jan 15, 2022
Very pleased with my service. Never have had any issue...
Very pleased with my service. Never have had any issue with the staff. Always satisfied with everyone there. Recommend 10/10
Jan 11, 2022
DO NOT BUY A CAR HERE OR GET YOUR CAR SERVICED HERE ONE...
DO NOT BUY A CAR HERE OR GET YOUR CAR SERVICED HERE ONE OF THE WORST DEALERS IN LOUISIANA. They only care about selling you the car once its sold to you good luck because the customer service is Horrible. So bad I sold my car because the service and customer service was horrible. McDonalds drive thru has better customer service then Hyundai of Metairie. Honestly one of the worst dealers I have ever experienced. Bought a new 2021 Genesis G70 after a month of owning the car developed a leaking trunk. Car was there for over a month. I would call my service advisor Cara Ledet asking for an update and was always sent to voicemail saying I would get a callback and never did. Only time they called was to say the car was ready for pickup. Once I received it back after being fixed the trunk was still leaking water. The second time they kept the car for a month I would call and ask for updates only to be pushed aside to voicemail saying ill get a call back. I never got a call back. The only time they called me was to say they couldn't find the leak. I was so fed up with this dealership I sold my new car after buying it in May 2021 and sold it November 2021.
Jan 10, 2022
I Would definitely recommend this service dept to my...
I Would definitely recommend this service dept to my family and friends . . I am a 100 % satisfied customer
Jan 08, 2022
They quickly addressed all my issues. They ordered the...
They quickly addressed all my issues. They ordered the part and installed it while I waited. I had a couple of cups of hot chocolate and it was time too go. Job well done by the whole team, thank you for always treating me right.
Jared Broussard
Pre-Owned Vehicle Director
Dec 24, 2021
Awesome salrs and service. Need more service techs due...
Awesome salrs and service. Need more service techs due to Hurricane IDA work. 1 mo th to get oil change appt. Where I could wait for under 2 hours.
Dec 16, 2021
The customer service was excellent! The salesman who...
The customer service was excellent! The salesman who assisted us was very patient and helped us to leave with a vehicle that we were pleased with.
Dec 10, 2021
Excellent ! The sale person was very helpful and she...
Excellent ! The sale person was very helpful and she communicated very well with me especially she speak Spanish .
Dec 10, 2021
MR. DAY DAY WAS A VERY NICE MAN TO DALE WITH AN THE LADY...
MR. DAY DAY WAS A VERY NICE MAN TO DALE WITH AN THE LADY WHO I HAD TO SIGN MY PAPER WORK WITH SHE WAS VERY NICE TO FINANCE MAN WAS TO I AM N LOVE WITH HUNDI
Dec 06, 2021
Worst company or business I’ve ever dealt with car was...
Worst company or business I’ve ever dealt with car was there for 40 days and never got completed had to send to another shop. By far worst service I’ve ever dealt with
Jim Braquet
Sales Consultant
Dec 31, 2021
We love our new Tucson! We would recommend the dealership...
We love our new Tucson! We would recommend the dealership to our friends. Happy New Year to our friends at Hyundai of Metairie!
Dec 31, 2021
I have been dealing with this dealership for years and...
I have been dealing with this dealership for years and have never had a bad experience. Jim Braquet is top-notch, personable and caring.
Dec 21, 2021
Not a lot of inventory, but that's the world we live in...
Not a lot of inventory, but that's the world we live in today. Friendly, courteous staff though...👍🏾
Dec 03, 2021
Everything went very smooth.went in and I was helped...
Everything went very smooth.went in and I was helped promply..got my call when ready..all good
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
Tekesha Gray
Finance Manager
Jan 14, 2022
Superior customer service! They were able to meet my...
Superior customer service! They were able to meet my needs and accommodate my availability. My mom was very pleased with her surprise!
Dec 31, 2021
We love our new Tucson! We would recommend the dealership...
We love our new Tucson! We would recommend the dealership to our friends. Happy New Year to our friends at Hyundai of Metairie!
Dec 31, 2021
I have been dealing with this dealership for years and...
I have been dealing with this dealership for years and have never had a bad experience. Jim Braquet is top-notch, personable and caring.
Dec 21, 2021
Not a lot of inventory, but that's the world we live in...
Not a lot of inventory, but that's the world we live in today. Friendly, courteous staff though...👍🏾
Dec 16, 2021
The customer service was excellent! The salesman who...
The customer service was excellent! The salesman who assisted us was very patient and helped us to leave with a vehicle that we were pleased with.
Miguel Marrero
Sales Consultant
Dec 15, 2021
From entering this dealership, we were exceptionally...
From entering this dealership, we were exceptionally impressed. Then Miguel put the icing on the cake. Awesome Service
Dec 01, 2021
Have customer in mind. Sales will work hard so you are...
Have customer in mind. Sales will work hard so you are satisfied. Service department is great.
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
Oct 28, 2021
They are excellent at taking care of there customers....
They are excellent at taking care of there customers. Explain things very well. Thank you
Oct 27, 2021
All the staff that I interacted with truly made sure I...
All the staff that I interacted with truly made sure I was taken care of from start to finish. I was never treated with disrespect and every question I asked was answered throughly and with patience. Every need I had was assessed and everyone double checked to make sure I was satisfied with my purchase before signing my final paperwork.
Greg Offray
Sales Consultant
Jan 10, 2022
Everyone was friendly and knowledgeable. Buying a new car...
Everyone was friendly and knowledgeable. Buying a new car was a really easy and fast experience.
Nov 30, 2021
Hyundai of Metairie is a very friendly dealership. My...
Hyundai of Metairie is a very friendly dealership. My experience over there was awesome. The workers have excellent customer service and they make your experience a great. I would recommend people to go over there and experience that kind of love that they give to their customers.
Oct 27, 2021
Greg is a fabulous saleman. He truly is persuasive. He...
Greg is a fabulous saleman. He truly is persuasive. He knows how to sale. Awesome
Oct 27, 2021
Great staff and the salesman mr Greg is the best of the...
Great staff and the salesman mr Greg is the best of the best. We left happy
Oct 13, 2021
Great salesperson…F&I man was a bully.Would not...
Great salesperson…F&I man was a bully. Would not recommend him to anyone. He was not truthful. Salesperson is why I continued with sales and did not walk out
Christopher Owen
General Manager
May 03, 2022
Parts manager and management poor response with callbacks
Parts manager and management poor response with callbacks after messages were left with receptionist to return calls
Dec 06, 2021
Worst company or business I’ve ever dealt with car was...
Worst company or business I’ve ever dealt with car was there for 40 days and never got completed had to send to another shop. By far worst service I’ve ever dealt with
Nov 19, 2021
My car sat 2wks before they touched it then I gets a...
My car sat 2wks before they touched it then I gets a phone call asking where is my key, key came up missing. I was lied to saying another one will be overnighted. I called to check status left several messages no one returned my call.. I had to borrow my Mother's vehicle to go there to get told my key never made it. THE couldn't tell me anything over the phone they were ignoring my messages. Communication is horrible. My car ended up being there 6wks. After 6wks I picked up my car the very next day my engine light came back on. I brought it back they call me a few hour saying your car ready. Spoke to the service manager he stated the light just needed to be reset after I told them the message from o'riely. That was completely ignored.So I went got my Car. After picking my car up the next day it started leaking green fluid, had to bring back. Car sat for a week. Come to find out the problem was what I stated from the start which was from O'Reilly. So from September to November my car was there. I had a HORRIBLE EXPERIENCE. SO MUCH TO SAY ABOUT THIS EXPERIENCE.
Nov 04, 2021
Friendly, competent and reasonably priced. I always count...
Friendly, competent and reasonably priced. I always count on them to know if I have a problem and if I do, know they will handle it. Thanks Hyundai.
Oct 26, 2021
Cara was amazing the entire staff also, being back up...
Cara was amazing the entire staff also, being back up they had me in and out in no time
Rudy Garza
Sales Consultant
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
Oct 26, 2021
Cara was amazing the entire staff also, being back up...
Cara was amazing the entire staff also, being back up they had me in and out in no time
Sep 22, 2021
Have not use the service center of. Probably won’t. It’s...
Have not use the service center of. Probably won’t. It’s very crowded and not good parking. I bought the new Santa Cruz, they tacked on extra fees and refused to take them off. Paid about $3000 more than what I should have. But I wanted to vehicle so I guess that’s my fault.
Sep 15, 2021
Sales person Rudy is amazing! Everything was so smooth!...
Sales person Rudy is amazing! Everything was so smooth! Very friendly and knowledgeable. Very honest!
Aug 24, 2021
I brought my car in for you guys tell me what’s going on...
I brought my car in for you guys tell me what’s going on with my engine and my car is still broke,Bill $175
Cynthia Rico
Sales Consultant
Dec 10, 2021
Excellent ! The sale person was very helpful and she...
Excellent ! The sale person was very helpful and she communicated very well with me especially she speak Spanish .
Dec 03, 2021
They are great and very friendly. Bought the only 2 cars...
They are great and very friendly. Bought the only 2 cars that i’ve ever bought from them. Very satisfied
Nov 25, 2021
OMG I actually love love everything about my Hyundai Kona...
OMG I actually love love everything about my Hyundai Kona and everyone at Hyundai of Metairie are so friendly and nice. My salesperson Cynthia Rico was the best ever. The entire Hyundai of Metairie people are so friendly. Cynthia Rico was the best in helping me pick out the vehicle for me. I would never own another type of vehicle now I am a Hyundai fan for life. Hyundai of Metairie had me when I drove onto the lot and everyone said hello to me as I was just walking looking and going to the see what vehicle I wanted.
Nov 02, 2021
Cynthia was awesome, straight up and went the distance...
Cynthia was awesome, straight up and went the distance for my needs. Highly recommend for a great car buying experience
Oct 14, 2021
Everyone was very helpful and helped make the purchase...
Everyone was very helpful and helped make the purchase smooth and quick. Cynthia Ricco is the best salesman there and I’m glad she was able to help. She suggested the Venue and I LOVE it.
Samuel Radford
Parts Manager
Dec 06, 2021
Worst company or business I’ve ever dealt with car was...
Worst company or business I’ve ever dealt with car was there for 40 days and never got completed had to send to another shop. By far worst service I’ve ever dealt with
Nov 16, 2021
Great experience. Went there for a service and was out...
Great experience. Went there for a service and was out quick. Great service, great people, Papa Johns
Nov 04, 2021
Friendly, competent and reasonably priced. I always count...
Friendly, competent and reasonably priced. I always count on them to know if I have a problem and if I do, know they will handle it. Thanks Hyundai.
Oct 26, 2021
Cara was amazing the entire staff also, being back up...
Cara was amazing the entire staff also, being back up they had me in and out in no time
Oct 26, 2021
I love to come to this dealership everybody is so nice...
I love to come to this dealership everybody is so nice coming for a long time and I'll keep coming back and I'll keep bringing people to the dealership because I love them
Robert Demers
Sales Consultant
Nov 30, 2021
I highly recommend this dealership. Great service and...
I highly recommend this dealership. Great service and friendly people willing to help make your car buying experience a good one! Ask for Bobby… he is the best!!
Nov 11, 2021
Great! Personnel was very exceptional, friendly, provided...
Great! Personnel was very exceptional, friendly, provided good customer care each time I came to dealership.
Nov 02, 2021
Great experience I love my car! This is my 3rd Hyundai....
Great experience I love my car! This is my 3rd Hyundai. Thank you very much
Oct 28, 2021
They are excellent at taking care of there customers....
They are excellent at taking care of there customers. Explain things very well. Thank you
Oct 26, 2021
Cara was amazing the entire staff also, being back up...
Cara was amazing the entire staff also, being back up they had me in and out in no time
Stephen May
Sales Consultant
Jan 10, 2022
They made turning in a lease and buying a new vehicle a...
They made turning in a lease and buying a new vehicle a very easy and positive experience.
Nov 05, 2021
Checked in for maintenence. 9:15 am completed by 11:15...
Checked in for maintenence. 9:15 am completed by 11:15 am. The service is good.
Oct 27, 2021
Very well organized and great customer service from Jared...
Very well organized and great customer service from Jared Broussard! He was extremely friendly and made me feel great about the purchase!
Aug 27, 2021
Loved the dealership. Love the car. The process was very...
Loved the dealership. Love the car. The process was very straight forward and efficient. The staff was friendly and helpful. We are very pleased with everything
Aug 05, 2021
The experience at this dealership was very nice. Everyone...
The experience at this dealership was very nice. Everyone was very polite, professional and helpful. I would definitely recommend this dealership to others. Thank you
Dean Delamore
Service Advisor
Jan 27, 2022
Thanks to the great and friendly service department...
Thanks to the great and friendly service department staff. Wait time was held to a minimum.
Dec 24, 2021
Awesome salrs and service. Need more service techs due...
Awesome salrs and service. Need more service techs due to Hurricane IDA work. 1 mo th to get oil change appt. Where I could wait for under 2 hours.
Dec 23, 2021
I went in for my first complimentary maintenance on my 1...
I went in for my first complimentary maintenance on my 1 year old car which should have included an oil change and tire rotation. I was told that they do not rotate the tires with the first oil change even though my car manual said otherwise. During this same visit, they replaced the wrong part on my car. I was told that they would order me the correct part and ship it to a dealership closer to my home which never happened. At this point, I have given up with them and will not be returning. Very upsetting since this was my first time stopping by for service.
Dec 06, 2021
Worst company or business I’ve ever dealt with car was...
Worst company or business I’ve ever dealt with car was there for 40 days and never got completed had to send to another shop. By far worst service I’ve ever dealt with
Dec 06, 2021
Dean from service department was great. Very customer...
Dean from service department was great. Very customer oriented, helpful, a d with a great personality
Michael Dede
Product Specialist
Feb 02, 2022
Mr. Michael was very helpful and did not push us to...
Mr. Michael was very helpful and did not push us to purchase a vehicle. He allowed us time to look over the truck and make a decision when we were ready to. Very nice man.
Jan 10, 2022
Very unorganized. Not happy third Hyundai worse service...
Very unorganized. Not happy third Hyundai worse service need to do better with customer service
Dec 16, 2021
The customer service was excellent! The salesman who...
The customer service was excellent! The salesman who assisted us was very patient and helped us to leave with a vehicle that we were pleased with.
Dec 16, 2021
Wonderful sales man named Micheal helped me find the best...
Wonderful sales man named Micheal helped me find the best car for me within my budget and I love the vehicle!
Dec 10, 2021
MR. DAY DAY WAS A VERY NICE MAN TO DALE WITH AN THE LADY...
MR. DAY DAY WAS A VERY NICE MAN TO DALE WITH AN THE LADY WHO I HAD TO SIGN MY PAPER WORK WITH SHE WAS VERY NICE TO FINANCE MAN WAS TO I AM N LOVE WITH HUNDI
Jeremy Bardwell
Technician
Dec 29, 2021
Prompt and thorough service fresh coffee and love the...
Prompt and thorough service fresh coffee and love the text service.Everyone was very friendly and helpful
Dec 24, 2021
Awesome salrs and service. Need more service techs due...
Awesome salrs and service. Need more service techs due to Hurricane IDA work. 1 mo th to get oil change appt. Where I could wait for under 2 hours.
Dec 06, 2021
Service department make customers feel more than special....
Service department make customers feel more than special. Like you are their only customers. Thanks!
Dec 02, 2021
I really appreciate the attentive service, even during...
I really appreciate the attentive service, even during holiday rush! Thanks to all the staff!
Nov 30, 2021
Fast service snd easy access. Very crowded and backed up...
Fast service snd easy access. Very crowded and backed up but very polite. That is all It was first service and oil change so not much to say. Just oil and filter change🥲
Alexandria Martinez
Guest Relations
Nov 30, 2021
The staff is so helpful and friendly and I could not have...
The staff is so helpful and friendly and I could not have had a better car buying experience.
Oct 26, 2021
Cara was amazing the entire staff also, being back up...
Cara was amazing the entire staff also, being back up they had me in and out in no time
Sep 24, 2021
I was very happy with the service we received and was...
I was very happy with the service we received and was treated with love and respect, Ms Katrina was very good and on point, Mr Jackson was very good and patient with us also, we had a great experience and I will most certainly recommend my family and friends to y'all. Thanks to everyone.